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Delivery & returns policy

DELIVERY

1. You can choose 1st or 2nd Class Royal Mail delivery

2. We will aim to deliver your goods within 5 working days of receipt of your order.   If you have not received it after 5 days then please contact us.

3. We offer FREE delivery on all orders over £40.

4. We do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.

RETURNS & REFUNDS

1. We hope that you will be satisfied with your order but in the event that it arrives damaged or broken, if there's any other problem with your order, simply email us on mysticbeadsuk@gmail.com or use a form on the "Contact us" page and we will get back to you asap with the solution.  Please send a photograph so we can assess the damage.  If the item is unsuitable, it should be returned in the original packaging in perfect condition within 14 days of receipt.

Thank you for your interest in Mystic beads.